Cart is empty General questions
What is the minimum order quantity (MOQ)?
Our MOQ is 25 pieces per design. This helps us maintain quality and consistency in production.
Can I order samples before placing a bulk order?
Yes, we offer sample production so you can check quality before confirming a bulk order.
How do I place a custom order with my design?
You can send us your design, size chart, and customization requirements via email or WhatsApp. Our team will guide you through the process.
How do I place a custom order with my design?
You can send us your design, size chart, and customization requirements via email or WhatsApp. Our team will guide you through the process.
What customization options do you offer (fabric, printing, embroidery, etc.)?
We offer a wide range of customization options including fabric selection, screen printing, DTG, sublimation, embroidery, labels, tags, and packaging.
How is pricing calculated for custom orders?
Pricing depends on design complexity, quantity, fabric choice, and customization methods. Contact us for a detailed quote.
What payment methods do you accept?
We accept Wire Transfer, PayPal, Zelle, CashApp, MoneyGram, and Western Union.
Do you offer payment plans or split payments?
Yes, we allow payments in 3-4 parts for customer security and ease.
Are there any hidden fees or extra charges?
No hidden charges. All costs are discussed upfront including shipping and customization.
How long does it take to complete a custom order?
Our standard turnaround time is 7-10 business days after sample approval.
Can I get a rush order or expedited production?
Yes, expedited production is available at an extra charge depending on the order size.
Do you provide design assistance or tech pack creation?
Yes, we can assist with design development and tech pack creation if needed.
Which shipping methods do you offer?
We ship via DHL, UPS, and FedEx. Delivery takes 3-4 days to 8-10 days depending on the option chosen.
How long does shipping take to the USA?
Shipping to the USA typically takes 3-10 days based on the courier and service selected.
Do you ship internationally?
Yes, we ship worldwide. Contact us for a shipping quote for your country.
Will I receive a tracking number once my order ships?
Yes, a tracking number is provided as soon as your order is dispatched.
Where is your company located?
We are based in Pakistan and have been serving clients in the USA and other countries for several years
Q: Do you have any certifications or business registration?
Yes, our company is registered and legally operating. We can provide documentation upon request.
Can I see samples of your past work?
Absolutely. We can share photos or videos of our previous projects and client orders.
Do you work with established clothing brands?
Yes, we work with over 20 clothing brands, primarily in the USA.
Can I make changes to my order after it's placed?
Minor changes can be accommodated within 24 hours of placing the order.
What is your policy on damaged or defective items?
We replace or refund any defective or damaged items caused during production or shipping.
Do you offer refunds or exchanges?
Due to the custom nature of products, we generally do not offer refunds. However, exceptions are made for damaged or incorrect orders.
Get In Touch
For urgent requests, speak directly to a Flagen International Customer Care Representative to get real-time answers to your questions.
Please Call: +92 341 6302261